Support
How can we help?
Start Pickleball is designed to be simple, but if something is not working the way you expect, this page covers the most common questions and fixes. For anything else, get in touch and we will help.
Troubleshooting
Quick fixes
- Sync problems: confirm Bluetooth is on and your Apple Watch and iPhone are connected and nearby.
- After finishing a match on Apple Watch, reopen the iPhone app so the final result can sync.
- Check that the selected scoring format matches the game you are playing.
- Review the teams, score and date before saving a past match.
- Manage Apple Health permissions in iOS Settings or the Health app.
- If Pro access is missing, use “Restore Purchases” in the app with the original Apple ID.
FAQ
Common questions
How do I set up Start Pickleball?
Download Start Pickleball from the App Store and open it. No account is required. Add your player profile, then start your first match or add a past result. If you have an Apple Watch, install the companion app to score from your wrist.
How does scoring work?
Choose singles or doubles and the scoring format you want, then tap to add points to the serving side. Start Pickleball tracks the score and serving sequence, lets you undo the last point, and can save an unfinished match.
My Apple Watch match did not sync. What should I do?
Confirm Bluetooth is on and your Apple Watch and iPhone are connected and nearby, then reopen the iPhone app after finishing the match on Watch so the final result can sync.
How do I manage Apple Health permissions?
Health access is optional and permission-based. Manage it in iOS Settings or the Health app at any time. Data already written to Apple Health is managed in the Health app.
How do subscriptions and renewals work?
Start Pickleball Pro is an auto-renewing subscription billed through your Apple ID. It renews unless cancelled at least 24 hours before the end of the current period. Available periods and current prices are shown in the App Store and inside the app.
Pro access is missing. How do I restore purchases?
Use “Restore Purchases” in the app while signed in with the Apple ID used for the original purchase. This re-checks your subscription entitlement and restores Pro access.
How do I cancel a subscription?
Open the App Store, tap your account, choose Subscriptions, select Start Pickleball and cancel. You keep access until the end of the current billing period.
How do I delete my data?
Use “Delete all app data” in the app, or remove the app, subject to normal device backups and Apple-managed services. Workouts already written to Apple Health are managed separately in the Health app.
Still need a hand?
Email hello@startpickleball.app and include your device and what you were doing when the issue happened.